At ProStep, we want you to be confident in every step. If you’re not satisfied with your purchase, we offer a flexible return and exchange policy to make things right.

📆 Return Period
Returns are accepted within 30 days of receiving your order.

🛍️ Conditions for Return
Items must be in new, unused condition, with original tags and packaging.

We do not accept returns on items labeled final sale or used products.

A valid proof of purchase is required.

🚚 Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

If your item is damaged or faulty, please send us a photo and your order details for a quick resolution.

💳 Refund Timeline
Approved refunds will be issued to your original payment method within 5–10 business days of receiving the returned item.

Shipping fees and taxes (if applicable) are non-refundable unless the return is due to an error on our part.

🔁 Product Exchanges
We offer size or style exchanges based on availability. If you’d like to request an exchange, contact us and we’ll guide you through the process.

Start Your Return
To initiate a return, please get in touch with our support team:

📧 Email: [email protected]
📞 Phone: +1 (942) 555-1429

📍 Return Address:
477 Alexa Cove Apt. 036
Lake David, MH 29629
United States

Thank you for trusting ProStep for your performance footwear needs. We’re committed to delivering quality products—and exceptional service.